FREQUENTLY ASKED
QUESTIONS.

A crystal scoop is a STAR GATE shopping format built around a selected scoop or game experience. The exact product page and variant you choose are the source of truth for what is included and what may vary.

STAR GATE crystal scoop products are built around gemstone and mineral pieces. Specific materials, shapes and assortment details depend on the product and option shown on the product page.

Natural gemstone pieces can vary in color, pattern, inclusions, translucency and surface character. Photography, lighting and screen settings can also create small visual differences.

Available shipping services, costs and current delivery estimates are shown through checkout and the order flow. Actual transit time can vary by destination and carrier conditions.

Free U.S. shipping is available on qualifying orders of $50 or more. Checkout shows the shipping option and eligibility available for your order.

Use the tracking number from your shipping confirmation on our Track Order page. The page links to the current tracking service rather than generating a simulated order status.

Contact us with your order details and clear photos of the item and packaging. We will review the issue against the store’s applicable policy and help identify the available resolution.

Please refer to the current store policy for return and exchange eligibility. Contact us before sending an item back so we can review the order and next steps.